This policy only applies to items purchased from Twodeck Brand Online Store
We understand that buying online can be a bit tricky and that you may need to return your items or you may have simply changed your mind about your purchase. We like our customers happy, so if you need to return your purchase, even if there is nothing wrong with the item, you can do so by posting it back to us.
Item(s) must be received back within 30 days of the date of receiving your order.
After 30 days, Twodeck cannot accept returns for any reason other than if it is faulty (detailed further below).
REFUNDS
We are happy to accept item returns for a refund where:
- the goods are in saleable condition;
- the goods have not been worn or used;
- the goods have the original tags still attached;
- the goods are received back within 30 days of date of purchase;
- are accompanied by proof of purchase /invoice,
AND
We agree that the items are:
- Faulty (unless caused by you);
- Have been wrongly described; or
- Are different to the goods that you ordered.
We will then refund you the purchase price (excluding the freight fee).
EXCHANGES
All exchanges are subject to availability. We are happy to accept exchanges where:
- the goods are in saleable condition;
- the goods have not been worn or used;
- the goods have the original tags still attached;
- the goods are received back within 30 days of date of purchase; and
- are accompanied by proof of purchase /invoice.
We will not charge freight fees for exchanges.
RETURNS PROCESS – TO ONLINE STORE
To return an item:
1.) Pack your item in secure packaging
2.) Include a copy of your invoice or proof of purchase with your item
3.) Please also include a fully completed Returns Form. This was supplied with your order. Click here to print a copy of the Returns & Exchange Form if you’ve misplaced your original.
4.) Send package including invoice and Returns Form via a prepaid and traceable method to ensure safe and documented delivery to:
Twodeck Brand Returns
PO Box 845 Leichhardt NSW 2040 Australia
Please note that Twodeck Brand take no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Please allow two weeks from the day you returned your order for your return or exchange to be processed and for your account to be credited.
FAULTY GUARMENTS/ITEMS
If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1300 553 031 or info@twodeck.net
If you are returning the item by post to us, please follow the Returns Process as described above. The alleged fault must be clearly identified to us in order for the item to be assessed.
Twodeck Brand will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
For any further queries please contact Twodeck Brand Customer Service: Monday-Friday 9am-5pm:
Telephone: 1300 553 031 or via email: info@twodeck.net