Frequently Asked Questions (FAQ)
Buying online can be tricky and there’s always questions! If you don’t see the answer to your questions here, just get in touch via our Customer Service page!
What is Twodeck Brand?
Twodeck Brand is a footwear company based in Sydney, Australia. We specialise in footwear inspired by nautical classics.
How was Twodeck Brand founded?
Twodeck Brand was founded in 2016 by Mike Todd. Mike has a long history in the footwear industry and also runs Twodeck Agency, a Sydney based sales and distribution agency representing lifestyle brands across the Asia Pacific. Naturally, this experience has resulted in launching his own brand – Twodeck Brand.
Where does the name come from?
As a 16 year old, Mike joined the Royal Navy as a submariner on a nuclear submarine. He spent most of his time on board two deck, reading his way around the oceans at 300 feet below. After having spent so many hours of his formative years on two deck, it only made sense that the business that would shape his life after emigrating to Australia would be called Twodeck.
What are TD001 made of?
TD001 has a leather upper.
Is TD001 going to be made in other materials?
Yes! We are always looking for new materials and fabrics to experiment with and release. Vegan options included!
Where are TD001 manufactured?
TD001 are handmade in a small factory in Portugal.
What size should I order?
Check out the sizing charts below to find your best fit.
Do you ship overseas and to PO Boxes?
Yes, we’ll ship your package anywhere that can accept deliveries!
How long will it take to get my order?
We ship out orders Monday through to Friday, during business hours (except Australian NSW Public Holidays). We always aim to process and ship your order as quickly as possibly, usually within 48 hours.
If you’re in Australia:
We use Australia Post Express which means your parcel should arrive in 1-3 business days once shipped. Super exciting!
If you’re international:
We use Australia Post standard international air mail. Your parcel should normally arrive within 10 days, but can take up to 4 weeks depending on your location, customs procedures and any international shipping delays.
Are there any Duties/Customs fees?
Some countries may charge import duties and taxes or other random fees. Unfortunately we have no control over these fees and it is your responsibility to pay for any fees relevant to your country’s import laws. We suggest you find out what fees are applicable in your country before you order.
Will my order be tracked?
We’re all guilty of refreshing our tracking number as soon as we order and we would never want to deprive our customers of that satisfaction! All packages are trackable via Australia Post.
What is your return policy?
You can check that out here.
Do you have customer service?
Of course! Our friendly and knowledgeable Customer Care team are available to answer your questions. Drop us a line here.
Why did you decide to work with Room to Read?
Everyone here at Twodeck Brand grew up with the privilege of being surrounded by books and people who fostered an avid desire for reading and learning. That desire has stuck with us for our entire lives and when we’re not working hard on filling your orders you’ll find us with a book in hand (our founder Mike never goes anywhere without one!).
We believe that reading, literacy, and education can change the world, but to do that, we need to give back and put books in the hands of children everywhere. Naturally, Room to Read was the perfect partner for creating positive change and social impact.
What do Room to Read do?
Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read’s innovative model focuses on deep, systemic transformation within schools in low-income countries during two time periods which are most critical in a child’s schooling: early primary school for literacy acquisition and secondary school for girls’ education. We work in collaboration with local communities, partner organizations and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. Room to Read has benefited 10 million children across 18,000 communities in Asia and Africa and aims to reach 15 million children by 2020. Learn more at www.roomtoread.org.
Is it possible to donate to Room to Read independently?
Absolutely! Pop on over to the Room to Read website and you can arrange a once off donation or set up an ongoing donation with them.